1. WHO WE ARE

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Timeless Skin is operated by an independent practitioner providing professional skincare and aesthetic treatments.

Business/Practitioner Name: Susan Fogarty
Trading Name: Timeless Skin
Business Address:6 Crescent Walk, West Kirby, Wirral, CH48 4B
Email: Clinic.timelessskin@gmail.com
Telephone: 07902792000

For data protection purposes, Timeless Skin is the data controller responsible for the personal information we collect and process.

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2. INFORMATION WE COLLECT

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Depending on how you interact with Timeless Skin, we may collect:

• Your name, address, telephone number and email address

• Date of birth

• Booking and appointment information

• Treatment history and preferences

• Consultation information

• Relevant medical and health information

• Allergies, medications, contraindications and other information required to assess treatment suitability and safety

• Treatment notes and records

• Before and after photographs where appropriate and with the necessary consent

• Messages and enquiries submitted through our website or other communication channels

• Marketing preferences

• Transaction and payment information

• Website usage and technical information, such as device, browser, IP address and cookie information where applicable

Payment card details may be processed securely by our chosen payment provider. Timeless Skin does not necessarily receive or store your complete payment card information.

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3. HEALTH AND MEDICAL INFORMATION

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To provide treatments safely, we may need to collect information concerning your health.

Health information is considered special category personal data under UK data protection law and requires additional protection.

We only collect information that is relevant to assessing your suitability for treatment, identifying contraindications, maintaining appropriate treatment records and protecting your health and safety.

Where required, we will obtain your explicit consent to process this information or rely on another appropriate lawful condition permitted under UK data protection legislation.

Please provide accurate and up-to-date information during your consultation and notify us of any relevant changes before future treatments.

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4. HOW WE USE YOUR INFORMATION

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We may use your personal information to:

• Respond to enquiries

• Arrange and manage consultations and appointments

• Assess your suitability for treatments

• Provide safe and personalised treatments

• Maintain accurate client and treatment records

• Process payments

• Send appointment confirmations, reminders and important treatment information

• Provide pre-treatment and aftercare information

• Contact you regarding your treatment where appropriate

• Meet our insurance, professional, regulatory, accounting or legal obligations

• Improve our services and client experience

• Manage and protect our website

• Send marketing communications where you have consented or where otherwise permitted by law

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5. OUR LAWFUL BASIS FOR PROCESSING

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Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to provide a service or treatment you have requested

• You have given us consent

• We have a legal obligation to retain or process certain information

• We have a legitimate business interest in operating and improving Timeless Skin, provided your rights and interests do not override those interests

Where we process special category information, including health information, we will also identify an appropriate additional condition for processing as required by law.

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6. ONLINE BOOKINGS AND PAYMENTS

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When you make an online booking, information such as your name, contact details, appointment selection and payment information may be collected.

We may use third-party booking and payment providers to securely manage appointments and transactions. These providers process information according to their own privacy practices and applicable data protection requirements.

7. EMAIL MARKETING

If you choose to receive marketing communications from Timeless Skin, we may use your contact information to send you news, treatment information, offers and other relevant updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in our emails or by contacting us directly.

Withdrawing your marketing consent will not affect essential communications relating to existing appointments, treatments or transactions.

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8. PHOTOGRAPHS

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We may take photographs before or after treatments where appropriate for treatment records, progress monitoring or clinical purposes.

We will seek appropriate consent before using identifiable client photographs for marketing, social media, website content, advertising or promotional purposes.

You may decline consent for marketing photography without this affecting your ability to receive treatment.

 

9. SHARING YOUR INFORMATION

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We do not sell your personal information.

We may share limited information with trusted third parties where necessary to operate our business, including:

• Website and hosting providers

• Booking system providers

• Payment processors

• Email and marketing platforms

• Professional advisers, accountants or insurers

• IT and technology providers

• Regulatory, legal or governmental authorities where required by law

We only share information where there is an appropriate reason to do so and expect service providers handling personal information on our behalf to protect it appropriately.

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10. HOW LONG WE KEEP YOUR INFORMATION

 

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, insurance, tax, accounting and professional requirements.

Treatment and consultation records may need to be retained for an extended period due to professional and insurance requirements.

When personal information is no longer required, we will take appropriate steps to securely delete, destroy or anonymise it.

 

11. HOW WE PROTECT YOUR INFORMATION

 

Timeless Skin takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Access to confidential client information is restricted to those who genuinely require it.

While we take appropriate precautions, no online system can be guaranteed to be completely secure.

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12. COOKIES AND WEBSITE DATA

 

Our website may use cookies and similar technologies to enable functionality, understand website usage and improve the visitor experience.

Where required, you will be given the opportunity to manage your cookie preferences.

Some third-party services integrated into our website may also use cookies or similar technologies and have their own privacy policies.

 

13. YOUR DATA PROTECTION RIGHTS

 

Depending on the circumstances, UK data protection law gives you rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Request deletion of your information in certain circumstances

• Request restriction of processing

• Object to certain types of processing

• Request transfer of your information where applicable

• Withdraw consent where processing is based on consent

These rights are not absolute and may be subject to legal, professional or regulatory requirements.

To exercise your rights, please contact Timeless Skin using the contact details provided in this Privacy Policy.

 

14. CHILDREN'S DATA

 

Our treatments and services may be subject to minimum age requirements.

Where information relating to a minor is collected, we will take appropriate steps to ensure it is handled lawfully and that any necessary parental or guardian involvement or consent is obtained.

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15. THIRD-PARTY LINKS

 

Our website may contain links to third-party websites or services.

Timeless Skin is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

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16. INTERNATIONAL DATA TRANSFERS

 

Some technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required under UK data protection law.

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17. CHANGES TO THIS POLICY

 

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The latest version will be made available through our website.

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18. CONTACT US

If you have any questions about this Privacy Policy or how Timeless Skin handles your personal information, please contact:

Timeless Skin
Email: Clinic.timelessskin@gmail.com
Telephone: 07902792000

Address: 6 Crescent Walk, West Kirby, Wirral, CH484B

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If you have concerns about how your personal information has been handled, you also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.