1. ABOUT TIMELESS SKIN

Timeless Skin is an independent skincare and aesthetics business based in the United Kingdom.

Practitioner: 
Trading Name: Timeless Skin
Address: 6 Crescent Walk, West Kirby, Wirral, CH48 4B
Email: Clinic.timelessskin@gmail.com
Telephone: 07902792000

 

2. APPOINTMENTS & BOOKINGS

Appointments can be booked through our website or approved booking channels.

You are responsible for ensuring the information supplied when booking is accurate and complete.

Some treatments may require a consultation, medical questionnaire, patch test or suitability assessment before treatment can take place.

Booking an appointment does not guarantee that a particular treatment will be suitable for you. Timeless Skin reserves the right to decline, postpone or modify treatment where there are safety concerns, contraindications or where the practitioner believes treatment would not be appropriate.

 

3. CONSULTATIONS & MEDICAL INFORMATION

Your health and safety are our priority.

You must provide accurate information regarding your health, medical conditions, allergies, medications, previous procedures, pregnancy or breastfeeding status and any other information that could affect treatment suitability.

You must inform Timeless Skin of any changes to your health or medication before subsequent appointments.

Failure to disclose relevant information may affect the safety and outcome of your treatment.

 

4. DEPOSITS & PAYMENTS

Some appointments or treatment programmes may require a deposit or full payment at the time of booking.

Any required deposit will be clearly communicated during the booking process.

Unless otherwise stated, the remaining treatment balance must be paid by the agreed payment date or at the appointment.

Prices are subject to change. Any price applicable to your booking will be confirmed at the time of purchase or booking.

 

5. CANCELLATIONS & RESCHEDULING

We understand that circumstances can change.

If you need to cancel or reschedule an appointment, please provide at least [24/48] hours' notice.

Appointments cancelled or rescheduled with less than the required notice may result in the loss of your deposit or a cancellation charge.

Repeated cancellations may require future appointments to be paid for in advance.

Where Timeless Skin needs to cancel or rearrange an appointment, we will make reasonable efforts to provide as much notice as possible and offer an alternative appointment.

 

6. LATE ARRIVALS

Please arrive on time for your appointment.

If you arrive late, your treatment may need to be shortened to avoid affecting other clients.

Where there is insufficient time to safely complete your treatment, your appointment may need to be rescheduled and a cancellation or rebooking charge may apply.

 

7. NO-SHOW APPOINTMENTS

If you fail to attend an appointment without notice, any deposit or prepaid appointment fee may be forfeited.

Future bookings may require full payment in advance.

 

8. TREATMENT RESULTS

Every individual's skin is different and responds differently to treatment.

While Timeless Skin aims to provide high-quality, results-driven treatments, specific results cannot be guaranteed.

Results may depend on factors including your skin condition, age, lifestyle, medical history, homecare, treatment frequency and adherence to pre-treatment and aftercare advice.

Some treatments require a course of sessions before optimal results become visible.

 

9. TREATMENT PROGRAMMES & PACKAGES

Treatment programmes are designed around your individual skin needs and intended outcomes.

Where a package includes multiple appointments, treatments should be completed within the recommended timeframe wherever possible to achieve optimal results.

Package treatments cannot normally be exchanged for cash or transferred to another person unless agreed by Timeless Skin.

If your circumstances or medical suitability change during a programme, your treatment plan may need to be modified, postponed or discontinued for safety reasons.

Any package savings or promotional pricing apply only to the programme purchased and cannot normally be combined with another offer unless stated otherwise.

 

10. RF MICRONEEDLING, MICRONEEDLING, HIFU & ADVANCED TREATMENTS

Advanced treatments can cause temporary side effects.

Depending on the treatment, these may include redness, swelling, sensitivity, tenderness, dryness, bruising, peeling or temporary changes in the appearance of the treated area.

Potential risks, expected downtime and aftercare requirements will be discussed as part of your consultation and consent process.

You must follow all pre-treatment and aftercare instructions provided by Timeless Skin.

 

11. CHEMICAL PEELS

Chemical peels may cause temporary redness, dryness, sensitivity, tightness, flaking or peeling.

Clients must follow the recommended skincare and sun-protection advice following treatment.

Certain skincare ingredients, medications or treatments may need to be stopped before or after a peel. Your practitioner will advise you where appropriate.

 

12. AFTERCARE

You are responsible for following the aftercare guidance provided following your treatment.

Failure to follow aftercare instructions may increase the risk of irritation, complications or an unsatisfactory treatment outcome.

If you experience an unexpected reaction or have concerns following treatment, please contact Timeless Skin as soon as possible.

Where symptoms require urgent medical attention, you should seek appropriate medical assistance.

 

13. REFUNDS

Treatments that have already been provided are generally non-refundable.

Refunds for prepaid treatments, packages or deposits will be considered in accordance with your statutory consumer rights and the circumstances of the booking.

Nothing within these Terms & Conditions is intended to limit or remove any rights you have under applicable UK consumer law.

 

14. PRODUCTS

Where skincare products are sold, please follow the manufacturer's instructions and any recommendations provided by your practitioner.

Individual responses to skincare products can vary.

If you experience irritation or an unexpected reaction, discontinue use where appropriate and contact Timeless Skin or seek medical advice if required.

Your statutory rights in relation to faulty or misdescribed products are unaffected.

 

15. PHOTOGRAPHY

Clinical photographs may be recommended to document your skin condition and monitor treatment progress.

Separate permission will be obtained where identifiable photographs are intended to be used for marketing, advertising, social media or website purposes.

You are not required to consent to marketing use of your photographs in order to receive treatment.

 

16. PERSONAL BELONGINGS

Clients are responsible for their own personal belongings while attending appointments.

Timeless Skin cannot accept responsibility for loss or damage to personal belongings except where liability cannot legally be excluded.

 

17. WEBSITE INFORMATION

Information provided on the Timeless Skin website and social media channels is for general information purposes.

It should not be considered a substitute for individual medical advice, diagnosis or treatment.

Treatment suitability is determined through an appropriate consultation with a qualified practitioner.

 

18. PROMOTIONS & OFFERS

Promotional offers may be subject to specific terms, availability and expiry dates.

Offers cannot normally be used retrospectively or combined with other discounts unless specifically stated.

Timeless Skin reserves the right to amend or withdraw promotional offers, subject to applicable consumer law.

 

19. PRIVACY & DATA PROTECTION

Personal information is handled in accordance with the Timeless Skin Privacy Policy and applicable UK data protection legislation.

Information collected during consultations and treatments may include health information necessary to assess treatment suitability and provide services safely.

 

20. COMPLAINTS

We want every client to feel confident in the care and service they receive.

If you are unhappy with any aspect of your experience, please contact Timeless Skin as soon as possible so we have the opportunity to investigate and respond appropriately.

Complaints can be submitted to:

Email: Clinic.timelessskin@gmail.com
Telephone: 07902792000

 

21. LIABILITY

Timeless Skin will provide treatments with reasonable care and skill.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or any statutory consumer rights that cannot legally be excluded.

 

22. CHANGES TO THESE TERMS

Timeless Skin may update these Terms & Conditions periodically to reflect changes to services, policies or legal requirements.

The most recent version will be published on our website.

 

23. GOVERNING LAW

These Terms & Conditions are governed by the applicable laws of the United Kingdom.

Any dispute will be subject to the jurisdiction applicable to the location in which Timeless Skin operates, unless consumer protection law provides otherwise.

 

24. CONTACT

For questions regarding these Terms & Conditions, please contact:

Timeless Skin
Email: Clinic.timelessskin@gmail.com
Telephone: 07902792000
Address: 6 Crescent Walk, West Kirby, Wirral, CH48 4B